Privacy & KYC Policy

At MEDX, we design modern architectural furniture and living spaces built to endure. Protecting your privacy, personal identity, and peace of mind is an essential pillar of our craftsmanship.

Our data protection practices are engineered to comply with the Egyptian Personal Data Protection Law (Law No. 151 of 2020). We follow strict data minimization principles: we only collect the bare minimum information required to deliver, assemble, and support your furniture.

To fulfill your orders and coordinate delivery logistics across Egypt, we collect only the necessary operational details:

• Recipient Identity & Contact: Full name, active mobile number, and optional WhatsApp number for delivery timing coordination.
• Delivery Destination: Street address, apartment/floor details, building number, governorate, and nearby landmarks to ensure white-glove transport.
• Order History & Preferences: Purchased SKU models, custom upholstery selections, wood finishes, and optional room consultation notes.
• Account Credentials: If you create a MEDX customer profile, we store your email and a cryptographically salted password hash.

Every order placed on the MEDX storefront operates on a transparent, 100% risk-free Cash Upon Delivery (COD) policy with mandatory doorstep inspection.

• Unbox & Inspect First: When our white-glove delivery specialists arrive at your home, they unbox the piece for your thorough inspection before you pay a single pound.
• Examine Craftsmanship: Verify the wood finish, joinery, fabric tension, dimensions, and hardware right at your doorstep or inside your designated room.
• Zero Penalty Refusal: If the piece fails to meet your exact expectations or fit your room dimensions, you have the full right to decline receipt at the door with zero return fees and zero inspection penalty.

Because MEDX produces high-value architectural furniture and bespoke custom pieces, we apply a lightweight Know Your Customer (KYC) & Recipient Verification procedure to protect buyers and prevent fraudulent dispatch:

• Pre-Dispatch Phone Confirmation: Prior to loading high-value furniture onto transit vehicles, our logistics concierge conducts a brief voice confirmation with the designated recipient to re-verify delivery access, floor level, and elevator availability.
• Authorized Recipient Sign-Off: Upon doorstep handover, the receiving person signs the delivery bill of lading confirming receipt in pristine condition after physical inspection.
• Bespoke Custom Orders: For customized pieces (custom dimensions, non-catalog fabrics, or bespoke joinery), we document a digital confirmation agreement detailing technical specs prior to factory timber cutting.
• Data Retention for KYC: Proof of delivery and handover signatures are retained securely in encrypted storage only for the duration of the 30-day trial and structural warranty period.

We deploy rigorous defense-in-depth protocols to protect customer and order data:

• HMAC-SHA256 Token Authentication: Admin and customer session tokens are cryptographically signed using high-entropy secrets and verified on every server request.
• Zero Customer PII in AI Models: When our internal business AI analytics tools compute sales volume or inventory trends, an automated data isolation gate strips all customer names, phone numbers, exact addresses, and passwords before processing.
• Role-Based Access Control (RBAC): Operational staff access only the delivery coordinates necessary to perform shipping. Store administrative and pricing systems are restricted to authenticated administrators.

We use localized browser storage strictly for functional e-commerce capabilities. We do not use intrusive cross-site tracking or third-party ad pixels:

• medx_cart: Remembers the furniture pieces currently in your shopping cart so you do not lose your selection if you refresh the browser.
• medx_favorites: Persists your saved wishlist items locally on your device.
• medx_locale: Remembers your language preference (Arabic or English) for subsequent visits.
• medx_addresses: Caches your saved delivery addresses locally for frictionless checkout.

You can clear these keys at any moment via your browser settings under "Clear Local Storage and Cookies".

Furniture delivery requires specialized handling, blanket wrapping, and skilled assembly. We partner exclusively with vetted, professional furniture delivery logistics teams across Egypt.

• Purpose-Specific Transfer: Delivery drivers receive only your destination address, contact number, and special room placement notes solely for executing transit and assembly.
• Confidentiality Obligations: All logistics partners are bound by non-disclosure and privacy agreements prohibiting the storage or reuse of customer contact numbers.
• No Commercial Data Resale: MEDX has never sold, and will never sell, your information to third-party marketing companies, brokers, or external directories.

Under Egyptian data protection standards and MEDX customer commitment, you retain full sovereignty over your personal data:

• Right to Access & Portability: Request a full copy of all personal details, order records, and addresses associated with your profile.
• Right to Rectification: Update or correct your name, delivery address, or contact phone number at any time via your Account Dashboard or WhatsApp.
• Right to Erasure (Forget Me): Request complete and permanent deletion of your customer profile, order records, and saved addresses from our database.